Citizens Bank Notary Cost in 2026: What Customers Need to Know
If you bank with Citizens and need a signature notarized, the cost may be the best part: Citizens lists notary service for customers at $0. Citizens also says that its branches offer notarization and recommends calling ahead to make an appointment.
How Much Does Citizens Bank Charge for Notary Service?
Citizens' current Personal Deposit Account Fees and Features Guide lists "Notary Service Customer $0." That makes a Citizens branch a practical first choice for an existing customer who can visit during lobby hours.
The published fee specifically refers to customers. If you do not have a Citizens account, do not assume the same service or price applies. Ask the branch whether it serves non-customers and whether any fee would apply.
Is Notary Service Available at Every Citizens Branch?
Citizens states that its branches offer notarization, but a commissioned notary may not be present throughout every lobby hour. Staffing, appointments, document restrictions, and local procedures can differ. Citizens recommends calling ahead before visiting.
- Use the Citizens branch locator to find a convenient location
- Call that branch and ask whether a notary will be on duty
- Describe the document without sharing sensitive information
- Ask whether an appointment, witnesses, or additional ID is required
- Confirm the lobby hours for the day you plan to visit
What Should You Bring?
Prepare the document and identification before leaving home. A typical branch visit may require:
- A valid, unexpired government-issued photo ID
- The complete document, including every page
- Any additional signer who must appear before the notary
- Any required witnesses, after confirming whether the branch can provide them
- Your Citizens account information if the branch needs to verify customer status
Avoid signing in advance unless the notary or the document's instructions say that a prior signature is acceptable. Some notarial acts require the notary to witness the signature, while an acknowledgment may involve confirming an existing signature.
Documents Citizens May Be Able to Notarize
Bank notaries commonly handle acknowledgments and jurats for everyday documents, but the branch decides what it can accept. Examples may include affidavits, authorization letters, powers of attorney, travel consent forms, and certain financial or property documents.
Some documents may be declined because they need special witnesses, legal advice, certified copies, a notary authorized in another jurisdiction, or a type of service outside branch policy. The receiving organization also controls whether it will accept the completed notarization.
Citizens Bank vs Online Notary
| Feature | Citizens Bank | Notary20 Online |
|---|---|---|
| Price | $0 for customers | $20 per document |
| Location | Visit a branch | Join remotely from home |
| Availability | Depends on branch staffing and lobby hours | Request an online session |
| Preparation | Bring the complete document and valid ID | Send a digital document and prepare valid ID |
| Best fit | Existing customers with flexible schedules | Eligible documents when travel or branch timing is inconvenient |
When an Online Alternative May Be Easier
Free branch service is valuable, but it may not fit every situation. An online notary may be more convenient when the nearest Citizens branch is far away, the notary is unavailable, your schedule does not match lobby hours, or you need an electronically notarized file.
At Notary20, eligible documents can be notarized remotely for $20 per document. Before ordering, confirm that the receiving party accepts remote online notarization and electronic documents. Some documents still require wet ink, in-person notarization, witnesses, or additional processing.
How to Avoid a Wasted Trip
- Call the exact branch rather than relying only on general bank information
- Ask whether the notary can perform the required notarial act
- Confirm who must appear and what identification is acceptable
- Do not leave missing pages or blank required fields
- Ask the receiving party about format and notarization requirements
Compare Broader Online Notary Pricing
To compare remote options and typical charges, read the Online Notary Cost Guide.
Start Your Online Notarization
If a branch visit does not fit your schedule and your document is eligible for remote notarization, you can start online:
FAQ
Is Citizens Bank notary service free?
Citizens' current fee guide lists notary service at $0 for customers. Ask your branch about eligibility and availability before visiting.
Do I need an appointment for Citizens Bank notary service?
Citizens recommends calling ahead to make an appointment. This also lets you confirm that a notary will be present and can handle your document.
Can a non-customer use a Citizens Bank notary?
The published $0 fee is identified for customers. Non-customers should call the specific branch to ask about access and cost rather than assuming service is available.
What if the Citizens notary is unavailable?
Try another branch, schedule a later appointment, or consider a remote online notary if your document is eligible and the receiving party accepts that format.